QuickBooks Error code 6189 – Possible Causes and Fixes

If you’re encountering Error 6189, 816 or Error 6189, 77 and need a solution to fix the error, you’ve arrived at the right location. This QuickBooks error is more often observed when the user attempts opening the company file (.QBW) on a multi-user network. To get a better insight into the QuickBooks error code 6189 and the solutions for resolving it, just make sure you read this article till the end.

You might see the following error message on your desktop screen:

Warning: “An error occurred when QuickBooks tried to access the company file (-6189, -816),” don’t worry. There’s an issue with your multi-user network, not with your data file.

 

Probable causes of QuickBooks Error code 6189

Some of the most common factors behind this QuickBooks Error 6189 are:

• Using QuickBooks on an outdated or unsupported operating system.
• Accessing the QuickBooks Company file that is already in use by another user.
• Recent updates may have affected the Windows registry.
• Insufficient read or write-access rights to the Company file folder.
• Incorrect QuickBooks installation resulting in faulty registry entries.
• A malware or virus attack.
• Unintentional deletion of crucial QuickBooks files including the Company files.
• Error in the Network data (.ND) file.

 

Solutions for easy Resolution of QuickBooks Error code 6189

Now, let’s explore the convenient ways to fix QuickBooks Error message 6189:

Solution 1: Using QuickBooks File Doctor

• Start by running QuickBooks Desktop as an admin, and then navigate to the Help tab.
• Soon after, hit on QuickBooks Tool Hub from the menu and download the tool.
• Another easy approach is to download the tool manually from the website of Intuit.
• Upon downloading the tool, the subsequent step requires installing it.

• After that, run QB Tool Hub and make a move to the “Company File Issues” tab.
• Herein, the user is required to choose “QuickBooks File Doctor” and use the tool for scanning the company file and also for diagnosing and rectifying any network configuration problems.

• Once the network and company file issues are addressed, try accessing the company file again to check if the error is resolved.
• If the error persists, proceed to the next solution.

 

Solution 2: Save Company Files Locally

• This method requires connecting the external storage to the system and transferring the Company files from the device to the Desktop (incase the file isn’t saved on the system already).
• The next step requires pressing and holding the Ctrl key while launching QuickBooks.
• As soon as the “No Company Open” window appears, the user is required to opt for the option to “Open/Restore Company“.

• Follow up by clicking on “Browse” and choosing the company file saved locally.
• If the software cannot access data from online file storage, download the file, save it to your PC’s local drive, and modify QuickBooks’ file path accordingly.

 

Solution 3: Use QuickBooks Install Diagnostic Tool

• Launch QuickBooks Tool Hub. If not installed already, download the tool from Intuit website and proceed with its installation.
• The next move is to run the tool and then tap on the QuickBooks Install Diagnostic tool tab within the Program Installation Issues tab.

• Use the tool for scanning any installation issues related to QuickBooks.
• Once the scan is over, try accessing the company file again to check if the error is resolved.

 

Solution 4: Renaming or Deleting the QuickBooks Network (.nd) File

A damaged “.nd” file might be the cause of QuickBooks error code 6189. As such, the file should either be removed or renamed.

• Start by opening the File Explorer by pressing “Win + E” keys.
• Follow up by navigating to the directory where QuickBooks is installed and therein, locate the “.nd”
• After that, right-click on the file and then advance to the Rename option. Add “.old” in the file name. Another approach is to simply delete the file by clicking on the Delete

• Finally, try accessing the company file again upon running QuickBooks as an admin.

 

Solution 5: Enabling the Folder Access Permissions

The steps for turning on the folder permissions are:

• Initiate by heading to the Company file folder in the QuickBooks folder.
• Upon reaching to the folder, right-click on it and tap on Properties.
• Following that, click on the Security tab, and subsequently, tap on Edit.
• The next step involves opting for QB Data Service User, and then enabling the Full Control
• Finally, hit on Allow, and then tap on OK to ensure the completion of the process.

 

Solution 6: Running full malware scan in the system

• You need to locate and run malware scan on the system.
• It will detect and correct all the issues on its own.

 

Solution 7: Disable the Antivirus Software and Windows Firewall as well

Window firewalls and antiviruses are responsible for checking the security of your computer and block security threats; unfortunately, at times, they tend to block various programs that run on your system, including QuickBooks that lead to QuickBooks error code 6189. In such a situation, disable the local firewall from your window and install an antivirus that will allow various updates automatically. Once the changes are made, restart your system in order to allow changes to the process.

 

Summing Up!

That was about QuickBooks Error Code 6189 and the multiple solutions to fix it. If you need further assistance with any QuickBooks desktop technical issues, just give our QuickBooks error support expert a call at 1-800-615-2347.